Frequently Asked Questions

What is Plush Stores' Return and Exchange Policy? How does it work?

Read our detailed Return Policy from this link
Where should I self-ship the Returns?

Once your request is reviewed and approved by our team (within 3 working days), you will be instructed to courier the item to our registered address: 759 Geetanjali Road, Dhalua West, Rajpur Sonarpur, South Twenty Four Parganas, West Bengal 700152
Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and The Plush Store assumes no liability in this regard.

What do The Plush Store’s Terms and Conditions cover?

Our Terms and Conditions outline the rules and guidelines governing the use of our website, product orders, payments, intellectual property rights, and limitations of liability. You can read the full policy here: https://www.theplushstore.com/information/terms-and-conditions
Can I cancel or modify my order after placing it?

Order cancellation or modification is possible before processing begins. Please contact us immediately for any changes; we’ll do our best to accommodate your request, subject to our terms.
Are there any restrictions on using content from the website?

Yes. All content on The Plush Store—text, images, logos, and other materials—is proprietary. You may not reproduce, distribute, modify, or use it without written consent.
What happens if The Plush Store needs to update the Terms?

We may periodically revise the Terms and Conditions. Any changes will be posted on this page with an updated “last modified” date.

What is The Plush Store’s refund process?

Once your returned product passes our quality check, we initiate the refund to your original payment method. Read more: /information/return-and-exchange-policy
How long does it take to receive a refund?

Refunds are typically processed within 7–10 business days from the date we receive your returned product.
Can I get a refund on a discounted product?

Refunds on discounted or sale items are not guaranteed and are subject to the terms outlined in our refund policy.

How does shipping work at The Plush Store?

We partner with reputed courier services to deliver orders across India. Full details: https://www.theplushstore.com/information/shipping-and-delivery-policy
How long does delivery take?

Delivery times typically range from 5 to 7 business days, depending on your location.
Do you offer free shipping?

Free shipping is available on select orders or during promotional periods, as indicated at checkout.

How does The Plush Store protect my data?

We follow industry best practices and use secure technologies to safeguard your data. Read the full Privacy Policy: https://www.theplushstore.com/information/privacy-policy
What personal data do you collect?

We collect information like name, contact details, shipping address, and payment data to fulfill orders and provide support.
Will my information be shared?

No, we do not sell your data. It is shared only with trusted service providers to complete your order or as required by law.

What is the purpose of The Plush Store’s Disclaimer?

Our Disclaimer outlines the limitations of liability and ensures that while we strive for accuracy, we cannot guarantee the completeness or timeliness of all information. Full policy here: https://www.theplushstore.com/information/disclaimer-policy
Are product colors guaranteed to match photos?

While we make every effort to display product colors accurately, variations may occur due to lighting, screen settings, or photography.
Does the disclaimer affect my statutory rights?

No. The disclaimer does not affect your statutory consumer rights under Indian law.