Privacy Policy
4.1 Information Collection: We collect personal information, such as name, address, contact details, and payment information when you make a purchase or sign up for our services.
4.2 Use of Information: Your data is used to process orders, manage accounts, improve our services, and send promotional emails if you’ve opted-in.
4.3 Cookies and Tracking: We use cookies to enhance your experience on our website. Cookies allow us to track browsing patterns and preferences to provide personalized experiences.
4.4 Security: We take data protection seriously. We use SSL encryption to protect your personal information during transactions.
4.5 Third-Party Sharing: We do not sell or share your personal information with third parties except for order fulfillment purposes.
For detailed Privacy Policy, please continue reading
Detailed Privacy Policy
Effective Date: 1 June 2025
"The Plush Store" is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website (https://www.theplushstore.com) and services.
Grievance Officer: Mrs. Pamela Das, Geetanjali Road, Dhalua West, P.O - Panchpota. Rajpur Sonarpur, South Twenty Four Parganas, Kolkata.West Bengal, Pin - 700152. Email: support@theplushstore.com
Information We Collect
- Personal Information/Identifiers:
- Name
- Contact details (address, email, phone number)
- Payment information (credit/debit card/UPI details, masked, never stored in plain text)
- Any other information you provide while registering, ordering, or contacting customer support
- Usage Data:
- IP Address
- Browser and device information
- Website and app browsing activity
- Referring website addresses
- Geolocation data (if permissions are granted)
- Cookies and Tracking:
- We use cookies and similar tracking technologies to analyze website traffic, tailor your experience, and enable essential website functions.
- You can control cookies through your browser settings.
Purpose of Collecting Your Information
- To process your orders, returns, exchanges, and payments
- To provide a personalized shopping experience
- For customer support, grievance redressal, and order confirmations/updates
- To send you promotional offers, newsletters, and updates (you can opt out at any time)
- For analytics and improvement of our products and services
- For compliance with applicable laws, regulations, and prevention of fraud
Sharing and Disclosure of Information
- We do not sell or rent your personal information to third parties.
- Information may be shared with trusted service providers (e.g., payment gateways, logistics partners) only for order fulfillment and improving your experience.
- Information may be disclosed in circumstances required by law (government, regulatory, or court orders).
Data Security
- Your information is protected by robust physical, electronic, and managerial procedures to prevent unauthorized access, loss, or misuse.
- All online payments are processed through secure, PCI/DSS-compliant payment gateways.
- Any breach of data will be communicated to concerned stakeholders according to applicable laws.
Retention of Personal Information
- We retain personal information for as long as it is necessary to fulfill the purposes outlined above or as required by law.
- Non-personal and anonymized information may be retained for analytics.
Children’s Privacy
- We do not knowingly collect personal data from children under the age of 18. If you believe your child has provided us information, please contact us for deletion of such details.
Your Rights
- You may request access to, correction of, or deletion of your personal data by contacting us.
- You may opt out of marketing communications by following the unsubscribe link in our emails/SMS or by contacting us.
Third-Party Links
- Our site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
Changes to this Policy
- We may update our Privacy Policy from time to time. Changes will be updated on this page and are effective immediately upon posting.
Contact Us
For any privacy-related concerns or requests, please reach out to Mrs. Pamela Das, Grievance Officer, at support@theplushstore.com or at our registered office address.